FAQs

What are your business hours?

She IS Creations LLC’s operating hours are Monday through Friday from 8 a.m. to 5 p.m. EST. and Saturday from 9 a.m. to 2 p.m.

Where is the store based?

Jacksonville, FL

What is this store’s return and exchange policy?

We truly appreciate your business, but once a custom order has gone to print, the order cannot be returned for a refund due to the nature of the product. However, if the order has been printed and there is an error in your wording or customization, we will work with you to fix and reprint the order. Note: Buyer is responsible for shipping return fees.

Do you accept orders placed outside of the U.S.?

No, not at this time.

How long will it take to receive my order?

Our shirts are made to order just for you. Once your order is placed, the processing time is 7-10 business days to get your shirt(s) printed and ready to ship. Orders are shipped via USPS, and generally takes 2-3 business days. *** Large order will cause a delay in normal processing time***

How do I check the status of my order?

Most orders are shipped via USPS first class mail within 3-5 business days. You will receive a tracking number as soon as your order ships. To check the status of your order, visit www.usps.com and have your tracking number handy.

What is the policy on lost or stolen packages?

All packages are sent via USPS Priority Mail. If the item(s) is shown as delivered via USPS tracking, that absolves She IS Creations, LLC of all liability. We will work with the customer to get these issues resolved, but we cannot guarantee any type of refund. In the event the item(s) are not shown as delivered, you’ll be refunded the price of the items at the time of order. She IS Creations, LLC does not assume responsibility for lost or stolen items that are shown delivered.

How do I pay for my order? Is it secure?

The She IS Creations, LLC checkout process is powered by PayPal, one of the most trusted online payment solutions on the Web. Because of this, She IS Creations, LLC has all the same securities and payment fraud protection as this leading payment processor. You do not need a PayPal account in order to make a purchase. If you choose to use PayPal simply follow the checkout steps on PayPal’s secure site as you would for any other web order. If paying with PayPal, you may also make payments using your bank account.

What if something is wrong with my order?

If you have a problem with an order from this store, please contact us directly through our contact form or email at info@sheiscreations.com.

What sizes are available?

We offer adult sizes XS-4X and youth sizes infant through youth XL. If there is a size you need we haven’t mentioned, contact us and we may be able to accommodate you

Which size shirt should I order?

Be advised that our ladies fitted tees run small, and we generally recommend ordering at least one size up. Our standard unisex t-shirts are more true to size. Of course, if you have any questions about fit, please contact us.

I have an idea for a shirt. Can you make it?

Of course, fill out our custom order form or contact us at info@sheiscreations.com, and we’ll see what we can do.

I like a design, but want it in a different shirt style. Is that possible?

We offer any design you see in our shop in a variety of apparel styles. Just because you don’t see it, doesn’t mean it’s not available! Send us a note with your request, and we’ll let you know if we can accommodate it! Typically, if we get a request for an item, we make it a priority to add that to our site.

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